One phone standard across every rooftop.
Every store answers the phone differently, and you find out how badly only when a customer complains. DealerFrontDesk gives each rooftop its own front desk — answering in that store’s name, on that store’s hours — and gives you one place to see how all of them are actually doing.
The phone is where service departments lose work
36%
of inbound dealership service calls are missed opportunities — 19 million out of 53 million tracked in 2025
53%
of those missed calls went to voicemail. Another 29% hung up after waiting on hold
50%+
of a dealership’s gross profit comes from service and parts — on about 13% of its revenue
4½ min
is what an advisor spends on a single scheduling call, from pickup to booked
Sources: Car Wars 2025 industry data as reported by CBT News; NADA Data 2025.
Built to scale
The same standard at every store, finally measurable
Consistent answering everywhere, and the numbers to prove which stores need help.
A front desk per rooftop
Each store gets its own line, hours, services, and routing rules.
Every store answers in its own name with its own hours, service menu, and escalation rules. A call to the Chevy store never gets handled like a call to the Honda store. You manage all of them from one place.
“Thanks for calling Lakeside Chevrolet Service — how can I help?”
Group-level visibility
Call volume, answer rates, and captured appointments, store by store.
See every rooftop side by side — how many calls came in, how many were answered, how many turned into appointment requests, and how many landed after hours. The store that’s quietly losing calls stops being invisible.
“Northside captured 94 after-hours requests last month. Downtown captured 11.”
Covers the short-staffed days
A thin service desk stops turning into missed calls.
Advisor turnover and call-outs stop showing up in your phone numbers. When a store is down a person, the phones don’t notice — which means the schedule doesn’t either.
“Eastside ran two advisors short in March and still answered every call.”
Set the rules once
Scripts, routing, and escalation configured centrally, overridden per store.
Decide once how a recall call gets handled, what gets escalated to a manager, and what your people say about diagnostic fees — then apply it to every rooftop, with per-store overrides where a brand or a market needs something different.
“New rule at all nine stores: every declined-service call gets routed to the service manager.”
Fewer holes in the schedule
Confirmations and easy rescheduling keep bays full across the group.
Appointments get confirmed and rescheduled without an advisor chasing anyone, so the gaps that quietly cost you bay hours get caught before the day starts instead of after it’s over.
“Reply C to confirm Thursday at 9, or R and we’ll find you a better time.”
Rollout support
A named contact and help standing up each new rooftop.
You get someone who knows your group, priority support, and hands-on help bringing new stores on as you acquire them — instead of starting the setup conversation over every time.
How it works
From ringing phone to a car in the bay
No apps for your customers to download. No new workflow for your advisors. Just a phone that always gets answered.
A customer calls, any time
Monday-morning surge, lunch hour, or 8pm on a Sunday — every call rings through to DealerFrontDesk instead of going to voicemail or hold.
It answers and takes the appointment
It greets the customer, answers questions about hours, drop-off, loaners, and pricing, and collects what an advisor actually needs — vehicle, mileage, what it’s doing, and when they can come in.
Your team confirms by text
The complete request lands with your service team. The customer gets a confirmation and reminders by text, with one-tap confirm or reschedule. Your advisors never touched the phone.
See it in action
Your customers would rather text
DealerFrontDesk carries the whole scheduling conversation over text — answering questions, offering times, and getting the details to your team — without an advisor touching the phone.
Lakeside Chevrolet Service
DealerFrontDesk · replies instantly
Everything a great front desk does
A receptionist that never clocks out
DealerFrontDesk handles the calls that keep your bays full — new appointments, status checks, reschedules, parts and warranty questions, and reminders — so your advisors can stay focused on the customers standing at the drive.
One afternoon, handled automatically
- 12 calls answered0 sent to voicemail
- 5 appointment requests captured2 after 5:00 PM
- 4 status calls handledadvisors never picked up
- 1 recall question routedto the right desk, VIN noted
- 14 reminders confirmedby text, one tap
24/7 live answering
Every call answered in seconds — nights, weekends, holidays, and the Monday-morning surge.
DealerFrontDesk picks up on the first couple of rings, every hour of every day — and it answers every line at once, so a call surge never means a busy signal, a hold queue, or a voicemail box that fills up over the weekend.
“Thanks for calling Lakeside Chevrolet Service — how can I help?” — answered in under two seconds, at 8pm on a Sunday.
Complete appointment requests
Vehicle, mileage, concern, waiter or drop-off, preferred time — everything an advisor needs, sent to your team.
It doesn’t just take a message. It asks what a good advisor would ask — year, make, model, mileage, what the car is doing, whether they’re waiting — then sends the whole request to your team to confirm. Nobody’s calling back to find out what year the truck is.
“2021 Tahoe, 64k, brake noise, Thursday 9:00 drop-off — I’ve sent that to the service team and you’ll get a confirmation text.”
“Is my car ready?” — handled
Status calls are most of your volume and none of your revenue. They stop reaching your advisors.
The single most common call in a service drive is someone checking on their vehicle. DealerFrontDesk takes it, gets them an answer or a callback from their advisor, and keeps every one of those calls off the desk — so the calls that actually book work get through.
“Let me check on that for you — I’ll have your advisor text you the moment it’s off the rack.”
Customer questions, answered
Hours, drop-off, shuttle and loaners, diagnostic fee, what you work on — answered accurately, every time.
DealerFrontDesk learns your store during setup — hours, service menu, the pricing you choose to share, loaner and shuttle policy, what you do and don’t work on — so the questions that tie up your advisors get answered the same way every time.
“Yes, we run a shuttle within ten miles — want me to note that you’ll need a ride back?”
Reschedules & cancellations
Handles changes without a callback and lets your team know, so bays stay full.
When a customer needs to move or cancel, DealerFrontDesk takes care of it on the spot, tells your team, and keeps the customer on the schedule instead of letting them drift — no phone tag, no empty bay nobody knew about.
“No problem — I’ve moved you to Friday at 10:20 and let the team know.”
Reminders & no-show follow-up
Text reminders with one-tap confirm or reschedule, and a rebooking link when someone doesn’t show.
Every appointment gets a reminder by text with one-tap confirm or reschedule. When someone doesn’t show, they get a friendly rebooking link the same day — so the slot comes back instead of quietly disappearing.
“Reminder: your 60k service is tomorrow at 7:30 AM. Reply C to confirm or R to reschedule.”
Smart call routing
Parts, warranty and recall questions, bodyshop, and sales go to the right desk — with context.
Not every call belongs in service. Parts questions, warranty and recall inquiries, bodyshop, and anyone who actually wants sales get routed to the right person with a clear note on what they need — so nothing gets transferred three times and then lost.
“That’s a recall question — let me get you to the right person with your VIN already noted.”
Seamless human handoff
Knows when to transfer to an advisor, passing along everything the customer already said.
For the calls that really need a person — an upset customer, a warranty dispute, a diagnosis question — DealerFrontDesk transfers to your team and passes along the whole story, so nobody has to repeat themselves and nothing slips.
“Let me get you to your advisor — I’ll pass along what you told me about the noise.”
Multi-rooftop ready
Route calls, hours, and rules per store from one simple dashboard.
Running more than one store? Each rooftop gets its own number, hours, service menu, and routing rules, all managed from a single dashboard — so every store answers consistently and nothing lands on the wrong desk.
Beyond the phone
DealerFrontDesk actually knows your store.
Most phone tools forget the call the second it ends. DealerFrontDesk remembers — and keeps your bays full week after week.
Remembers every customer
Their vehicles, their usual advisor, how they like to be reached, what was declined last visit — remembered across every call and text.
DealerFrontDesk keeps context between conversations — which vehicles a customer owns, who they usually work with, how they like to be reached, what work was recommended and passed on last time — so every interaction picks up where the last one left off.
“Welcome back, Maria — is this about the Tahoe, or the Equinox this time?”
Your service-desk dashboard
Calls answered, after-hours requests, status calls kept off the desk, and the appointments behind them — updated weekly.
See exactly what DealerFrontDesk is doing for your store — calls recovered, appointment requests captured after hours, status calls handled, reminder confirmations — refreshed every week so you’re never guessing.
“This month: 118 calls answered after hours, 43 appointment requests captured, 96 status calls handled.”
Every call, written down
A clean summary of every call lands with your team — who called, what vehicle, what they needed, what happened.
No more “someone called about a truck.” Every call produces a short written summary — customer, vehicle, reason, outcome, and anything that needs a human — delivered to the right person, searchable later.
“Jordan Ellis · 2021 Tahoe · brake noise · Thu 9:00 drop-off requested · no loaner needed.”
Your customers’ data stays yours
Used only to handle the call and the appointment. Never sold, never shared, never used to train anything.
Customer names, phone numbers, and vehicle details are used to handle the call and get the appointment to your team — that’s it. Encrypted in transit and at rest, never sold, never shared with another dealer, and never used to train a model.
Pricing
Simple, usage-based pricing
Priced by call volume — no setup fee, no contract, cancel anytime. Most stores cover it with a single recovered repair order a week. Get in touch and we’ll walk through the exact numbers for your store.
Everything included
One plan. Every feature. Month to month.
- 24/7 AI call answering on your service line
- Complete appointment requests sent to your team to confirm
- Hours, pricing, loaner & shuttle Q&A
- “Is my car ready?” status calls handled
- Reschedule & cancellation handling
- Text reminders & no-show follow-up
- Parts, warranty, recall & sales calls routed with context
- Text-message scheduling conversations
- Works for one store or a whole group
FAQ
Questions, answered
Yes. DealerFrontDesk uses natural, warm conversational speech with a voice you choose. It listens, responds, and takes the appointment like a calm, capable person at a well-run service desk. And if a caller asks whether they’re talking to an AI, it says so plainly — it never pretends to be human, and that never breaks the experience.
DealerFrontDesk never plays technician. It follows the rules you set: an upset customer, a warranty dispute, or a real diagnosis question goes to an advisor or your service manager with the full story attached. Parts, bodyshop, recall, and sales calls get routed to the right desk. Anything unusual is handed to a real person with context — never dumped in voicemail.
Not yet — and that’s on purpose. Today, DealerFrontDesk collects the complete appointment request — vehicle, mileage, concern, waiter or drop-off, preferred time — and sends it to your team by text and email to confirm in whatever scheduler you already use. That means no integration paperwork, no certification delays, and live in days instead of months. Direct write-in to Xtime, myKaarma, Dealer-FX, and Tekion is on the roadmap; tell us your system and we’ll keep you posted.
Whatever you teach it during setup: your hours, service menu, the pricing you choose to share, loaner and shuttle policy, diagnostic fee, what you work on and what you send elsewhere, how you want recalls and warranty calls handled. It answers those questions the same accurate way every time — no advisor has to stop what they’re doing to say it again.
Most stores are live in under a week. We load your hours, services, policies, and routing rules, set your greeting and voice, and forward your service line. No new hardware and no workflow changes for your advisors.
No long-term contract. Plans are month-to-month and you can cancel anytime. Get in touch through the contact page and we’ll walk you through it before you commit to anything.
Stop losing service work to voicemail.
Tell us how your service phones run today. We'll take it from there.